North Queensland, QLD
NDIS & aged care support in Townsville
Townsville is our northernmost service area. Regional and remote participants are routinely offered less than their city counterparts, and that is the gap we are trying to close — carefully, and only where we can staff it properly.
Regional Queensland has the same entitlements as Brisbane and a fraction of the provider choice. Plans go underspent not because people do not need support, but because nobody will travel.
Why we are here
Our home base is regional — Bunbury, and towns like Harvey beyond it. Delivering support across distance is the problem we already solve every week, and it is the reason a North Queensland service made sense to us at all.
What we will and will not promise
We will not claim blanket coverage across North Queensland. What we will do is give you a straight answer about your specific location and support needs, including whether we can sustain it long term rather than for a few weeks.
Standards do not vary by postcode
Registered NDIS provider status, worker screening, consistent carer matching and the right to complain apply identically in Townsville and in Bunbury. So does our position that a support plan should be built around your goals rather than our roster.
What we offer in Townsville
Our services in Townsville
All services are delivered by support workers familiar with Townsville and the surrounding community.
- Home CareRespectful, personalised support to help older Australians live safely and comfortably at home.
- NDIS SupportRegistered NDIS provider delivering core supports, community participation and capacity building for participants across Southwest WA.
- TransportSafe, reliable transport for medical appointments, shopping, social outings and community access across Bunbury and Southwest WA.
- Respite CarePlanned and emergency respite for family carers.
- Personal CareDignified assistance with bathing, dressing, grooming and daily routines — delivered with privacy, warmth and consistency.
- Social SupportActivities, outings and one-to-one support that keep participants connected, confident and engaged in their local community.
- Tenancy SupportPractical help to find a home, understand a tenancy agreement and keep a tenancy going.
Getting started in Townsville
Simple steps to begin your care
No complicated forms. No long waits.
Step 1: Contact us
Call, email or fill in the referral form. We respond quickly — often the same day.
Step 2: Free consultation
We discuss your needs, goals and NDIS or aged care plan, with no obligation.
Step 3: Carer match
We pair you with a consistent support worker from the Townsville area.
Step 4: Support begins
Care starts on your terms, at your pace, with full flexibility built in.
Find us
Serving Townsville and surrounds
Townsville, QLD
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Support comes to you
We do not run a drop-in centre in Townsville. Support is delivered in your own home and around your community, by workers who live locally.
We also cover
- Townsville CBD
- Kirwan
- Thuringowa
- Aitkenvale
- Deeragun
- Magnetic Island
Get support in Townsville
Make a referral below and our team will contact you within 24 hours. Free consultation, no obligation, no lock-in contracts.
- Free, no-obligation consultation
- Locally based carers in Townsville
- NDIS and self-managed participants welcome
- Your information is private and secure
Questions about support in Townsville?
Call us and speak to a coordinator who knows the area. No call centre, no script.